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Gates Projects Ng offers a 7 day return window for items that meet the requirements for return.
Please contact us through any of our contact medium within seven days of delivery and we will ensure you get resolution to your plight.
Return Instructions
STEP 1:
Send a Complaint to us through our mail Also include pictures/photos of the product that was delivered to you. send them to
support@gatessecurities.com as a means of evidence.
STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
STEP 4:
Get Resolution
Once the item has been received by us, we will ensure you get a resolution (A replacement, exchange or refund).
What if I complain after the 7 days return timeframe has elapsed?
For product complaints outside 7 days in relation to defective items, you may:
Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact us.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the our warranty).
Gates Projects will not replace or issue refund for items that fall into this category.
Please contact us through any of our contact medium within seven days of delivery and we will ensure you get resolution to your plight.
Return Instructions
STEP 1:
Send a Complaint to us through our mail Also include pictures/photos of the product that was delivered to you. send them to
support@gatessecurities.com as a means of evidence.
STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
STEP 4:
Get Resolution
Once the item has been received by us, we will ensure you get a resolution (A replacement, exchange or refund).
What if I complain after the 7 days return timeframe has elapsed?
For product complaints outside 7 days in relation to defective items, you may:
Visit an authorized service centre to obtain warranty. If the service centre is not in your location, you may choose to contact us.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the our warranty).
Gates Projects will not replace or issue refund for items that fall into this category.